Shipping Information and Delivery

We strive to provide you with a smooth and transparent shopping experience. Here is everything you need to know about our shipping, taxes, customs, ownership and risk:

• Netherlands : Order before 22:00, next day delivery (free above €75)
• Germany, Belgium, Austria : 1-2 working days (free above €75)
• France : 1-3 working days (free above €75)
• Rest of EU : 2-5 working days (free above €75)
• Custom made jewelry : 2-4 weeks depending on demand

Track & Trace:

• All shipments are provided with a track & trace function.
• You will receive an email with the track & trace code as soon as your order is on its way.

Taxes and Customs Duties:

• Please note that any taxes, customs duties or import charges imposed by your country's authorities will be the responsibility of the customer.
• We recommend checking your local customs regulations to understand potential additional costs.
• Ébloui does not collect any fees and has no control over any additional fees that may be charged by your government.
• Custom made jewelry is shipped according to the DDU principle (Delivered Duty Unpaid).

Order processing:

• All orders are shipped within 24 hours if in stock. Please note that during sales or holiday periods, processing time may be slightly longer.

Ownership and Risk:

• Ownership of the product will pass to you upon delivery to the address you specified.
• We take the utmost care in packaging your order safely and securely.
• In the rare event of damage or loss during transit, please contact our customer service team immediately and we will resolve the issue promptly.
• If you have provided an incorrect delivery address, please contact us immediately at Info@ebloui-jewellery.com .

Delays Beyond Our Control:

• While we do our utmost to meet the estimated delivery times, delays may occasionally occur due to factors beyond our control, such as customs clearance, extreme weather conditions or unforeseen logistical issues. We ask for your understanding in such cases.

Damage or Loss During Transport:

• We take every precaution to package your order securely. In the rare event of damage or loss during transit, Ébloui will work with the carrier to resolve the issue promptly. If you experience any issues, please contact our customer service team.

Questions and Support:

• If you have any questions or concerns about shipping, taxes, customs, or ownership, our dedicated customer service team is here to help. Please feel free to contact us.

Thank you for choosing Ébloui.