Return Policy

Return Policy

We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at Info@ebloui-jewellery.com . Please note that returns should be sent to the following address: [Postelstraat 26, Moergestel, 5066EA, Netherlands]. If your return is accepted, we will send you a returns form and instructions on how and where to send your package. Items that are sent back to us without first requesting a return will not be accepted.

You can always contact us for questions about returns at Info@ebloui-jewellery.com .

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the incorrect item so we can evaluate and resolve the problem.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on discounted items or gift cards.

Swap

The fastest way to ensure you get what you want is to return the item you have and, after the return is accepted, place a new order for the item you want.

European Union 14 days cooling-off period

Regardless of the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As above, your item must be in the same condition as you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether or not your refund has been approved. If your refund is approved, the amount will automatically be credited back to your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and credit your refund. If it has been more than 15 business days since we approved your return, please contact us at Info@ebloui-jewellery.com .